Websites are getting replaced by apps, and now Chatbots seem to be gradually taking over the wave of applications.
What is Chatbot?
A chatbot is an artificial conversational program that helps to automate the chat responses. Imagine, you’ve purchased an item online and wanted to know the delivery ETA. What would you do? Typically, you would either drop an email, call the shop or log in to their website to check the order status. Agree? Now, what if you could go to the shop website or Facebook page to enter your order number and chatbot give you the delivery ETA. Much better, isn’t it? You are saving time in calling or dropping an email, and the shop is reducing operational cost by not having a helpdesk to answer the queries which can be automated easily.
Why is Chatbot Important?
It saves business support cost – One to one conversation between a customer and a business organization without involving a human. A person can ask questions and get them answered by the AI-powered chatbot. It save customer time – the customer doesn’t have to spend time calling or email. Most of us are on chat platforms like Facebook, WhatsApp, etc. so it’s easy to interact through chat.
You can create a chatbot for your business or personal on any platform, including Facebook Messenger, WhatsApp, Website, Slack, Twitter, etc. The following AI-powered solution will help you to create a chatbot for the multi-platform, including Facebook Messenger.
Chatfuel
Great for automating support on Facebook, Chatfuel powers 46% of all chatbots that are on messenger. That’s a huge number, and it completely justifies it, as it helps you increase sales and conversions massively. Companies like LEGO and HelloFresh have seen great results with them, and I recommend you to give a try as well using their free demo. You don’t need any coding or previous experience to set up your own chatbot. In fact, you don’t even need to register as of now. Just hit “get started,” and you’ll be guided on your way to automating a bunch of tasks. 😉
ChatBot
You can connect ChatBot with your Facebook page and start managing customer inquiries on autopilot. It can handle a great number of customers, all thanks to its AI technology. This, in return, helps you boost engagement, increase sales, and build a reputable business with happy customers. You can personalize messages for every individual, edit welcome text, and automatically let it add images whenever required. Moreover, you can let it embed cards, answer suggestions, and feasible CTA buttons. It has a ton of pre-made templates to choose from, and you can get started for free using their 14-day trial.
SendPulse
Very intelligent and visually appealing, SendPulse allows you to configure various functions and tweak them as per your needs. For example, you can create message flows to direct customers to a live representative when the conversation demands it. You can also organize the communication logic by keywords, such as “price,” “delivery,” and “purchase.” Apart from that, you can:
View detailed analytics Add subscription widgets for future updates. Mass message your customers within the chatbot Add chat widget to your website. Insert files, cards and other media whenever needed
There’s a lot more to it that you’ll want to explore. Be sure to sign up for free.
Botsify
With personalized messages and a fast response rate, Botsify can help you achieve 5x ROI in no time with the help of automated customer support. You collect conversational forms, switch from bot to human representative, and even choose from a variety of different languages to cater to a wider audience. Botsify lets you build chatbots for Whatsapp, Facebook, SMS, and your website. And the great thing is, you can create multiple chatbots for the same platform to accomplish different purposes and tasks. If all that interests you, then go ahead and grab their 14-day free trial.
Dialogflow
Powered by a robust AI technology, Dialogflow allows you to create natural-like conversations integrated into voice apps and text-based chatbot. Also, it’s a solution from Google, so there are very fewer chances that it’ll not be satisfactory. It combines the power of machine learning to deliver an even better experience. Dialogflow supports over 20 different languages and works flawlessly with customers browsing from just about any device, be it wearables, phones, speakers, etc. Companies like Dominos, Mercedes, and Giorgio Armani use this solution to smoothen their pre-sales and post-sales inquiry handling. You can get started with it, too, by signing up for free. Need some help to get it started? Check out this Dialogflow course.
Converse.ai
Converse.ai is a San Francisco based company that allows you to create chatbots for your business organization easily. Converse.ai offers integrations with Google, Slack, Twitter, Twilio, Kik, Layer, Intercom, Airtable, Flight Stats, MailChimp, Mailgun, and Hubspot. Highlights
Easy to use web-based user interface. Multiple conversations with the users with the bot are accurately judged and are given a suitable response. It offers one-click integrations to most of the platforms.
ManyChat
An FB messenger platform for support, sales, and marketing. ManyChat offer a drag-n-drop bot builder where you can define the logic, automate the posting, and much more without coding. Not just from your Facebook page, but also you can implement a chat icon on your site to grow your subscribers. Sounds perfect as a marketing chatbot platform.
Smooch
With the powerful API of Smooch, you can create chatbots for multiple platforms along with Facebook Messenger. With only one unified API, you get some robust set of features. Smooch integrates with various top platforms like Messenger, Twitter, Slack, Zendesk, Android SDK, and iOS SDK.
MobileMonkey
Connect your Facebook page to get it started in FREE within few minutes. MobileMonkey got all the features you need to grow your Messenger contacts to market your product, content, services, etc. Some of the best features are
Audience segmentation Blast chats to promote, notify Automate day-to-day operational tasks Build conversion funnels Trigger action based on keywords and interaction using AI Powerful analytics to track growth
With help you MobileMonkey, you can also add a chat widget on your site.
Botkit
Botkit is open source platforms for creating chatbots. It is designed by Howdy team, which offers a semantic interface to send and receive messages so that developers can focus on building splendid applications rather than focusing on API endpoints. Here are some tools offered by Botkit:
Botkit Studio, an integrated development environment for designing and building bots Starter Kits, boilerplate applications pre-configured to work with modern platforms Botkit Core Library, an SDK for creating conversational software Plugins that can extend and enhance your bot
Highlights
You can add additional code to the API to improve the functionality. It has a real-time message control for monitoring activity and provides detailed usage statistics. You can include bubbles that send postback values when a user clicks on them. You can customize your message to either have no notification or notification with a sound while sending it to a user.
Botsociety
Botsociety is an easy tool to create chatbots. All you need to do is to submit the text of the user and the response of the bot. The result will be immediately displayed on the screen with the interface you have chosen. More than an AI-based chatbot, it is a chat mockup app.
Wit.ai
Wit.ai has been owned by Facebook since January 2015 to help its developers with speech recognition. Wit.ai has over 200000 developers who have created an API for building voice-activated interfaces. Wit.ai integrates with Python, Node.js, and Ruby. It is completely open-source; you can use another developer’s story to kickstart your project.
Conclusion
I hope the above platform helps you create your bot for business. If you are looking to learn to create Chatbot, then I would suggest checking out this Udemy course.
